Refund policy
Return & Refund Policy
All prints sold on this website are made to order and produced specifically for each customer. For this reason, returns or exchanges are not accepted unless the item arrives damaged or defective.
Damaged or Defective Items
If your print arrives damaged or with a production fault, please contact us within 48 hours of delivery.
To help resolve the issue quickly, please include:
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Your order number
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Clear photographs of the damaged print
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Photographs of the packaging it arrived in
Once reviewed, we will arrange a replacement or refund, depending on the circumstances.
Colour & Appearance
Please note that colours may vary slightly between screen displays and printed artwork due to differences in monitors and printing processes. These variations are normal and do not qualify as defects.
Change of Mind
As prints are made to order, we are unable to accept returns or offer refunds for:
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Change of mind
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Incorrect size selection
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Incorrect delivery address provided at checkout
Please review all order details carefully before completing your purchase.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and we will do our best to assist. Delays caused by couriers, customs, or circumstances beyond our control are not grounds for a refund.
Refund Processing
Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your payment provider.
Contact
If you have any questions about returns or refunds, please get in touch via the Contact page.